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Careers in Garbage.

Operations Manager

Location: Staunton, VA

Job Title: Operations Manager

Reports To:  Area President

 

Summary:  

The Operations Manager is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Manager oversees drivers and helpers and works with the Area President to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Manager ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards.

 

Essential Duties and Responsibilities

  • Understand and provide leadership to achieve and communicate safety goals and objectives.

  • Work to remove unsafe conditions or situations from drivers’ routes.

  • Partner  with  the  sales  team  to  identify  and  eliminate  any  unsafe  conditions  on  new  route  or  for  new customers.

  • Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.

  • Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.

  • Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.

  • Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.

  • Understand missed pickup goals and meet or exceed expectations related to those goals.

  • Resolve unusual service   requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.

  • Interact with customers to solve and rectify any issues and improve the overall customer experience.

  • Serve as a positive  leader of the Company  to drive customer satisfaction and  loyalty to the Company.   

  • Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.

  • Lead drivers to exceed productivity goals and expectations for all routes.

  • Create, modify and improve routes to maximize density and improve efficiency.

  • Reduce route hours to the extent possible with  techniques  such as service conversions  and container upsizing.

  • Execute other operational plans to help achieve or exceed the division’s budgeted goals.

  • Understand,  support  and  execute  service  delivery  while  actively  supporting  maintenance  and  the operational role in fleet quality and maintenance.

  • Create a collaborative, communicative team environment  and drive employee engagement  with  the Company.

  • Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.

  • Follow and comply with all safety policies.  

  • Additional duties as assigned.

 

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/ and or Experience:

  • 3 years of related supervisory experience.

  • Associates degree preferred.

  • Experience in the Solid Waste Industry preferred. 

 

Specialized Knowledge Required Including any required certificates, licenses, and registrations

  • Able to direct a large staff.

  • Process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.

  • Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.

  • Is collaborative; builds and works with teams.

  • Creative thinker who challenges conventional solutions.

  • Demonstrates and promotes ethical behavior.

  • Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  •  Light lifting (50-100 pounds), shop environment

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Warehouse/ Shop Environment

  • Travel:  As required for position.

Click to see our 2021 Benefits Overview

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