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Careers in Garbage.

Customer Service Representative

Location: Foristell, MO

Job Title: Customer Service Representative

Reports to: Customer Service Manager

Job Description:

Interact with customers to solve and rectify any issues and improve the overall customer experience. Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Handle inbound / outbound calls and emails.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing customer add / remove / change requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues and supervisor as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Must be able to work an occasional Saturday and overtime hours.
  • Team player.
  • MUST be able to talk and type at the same time.
  • Comfortable using computers.
  • Experience working with customer support.

Rewarding Compensation and Benefits
Eligible employees can elect to participate in:

  • Comprehensive medical benefits coverage, dental plans and vision coverage
  • Short-term disability
  • Life insurance and accidental death & dismemberment insurance
  • 401(k) plan

Click here to review our 2021 Benefits Overview 

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