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Careers in Garbage.

Systems Support Analyst

Location: Charlotte, NC

Job Title: Systems Support Analyst

Reports To: Corporate Controller

 

Summary: The Systems Support Analyst acts as a business partner with various levels of the management and accounting teams to effectively manage the primary operating system (Soft-Pak) of the Company and other IT related needs. The Systems Support Analyst position will provide hardware and software support for local and remote users for Meridian Waste. This position includes local and regional travel.

 

Essential Duties and Responsibilities

Hardware support is required for the local area network, computers, printers, VOIP & mobile phones and tablets.

Software support for MS Office 365 products (Outlook, Excel, Word, Power Point + Share Drive)

Will provide software support for a waste industry specific application, Soft-Pak.

This analyst position will become the Company Soft-Pak Expert, by understanding the business processes, training and supporting users, and providing system reporting.

Support billing and accounting functions via the Soft-Pak operating system

Develop and customize operating system reports as needed including the implementation and utilization of these reports Company-wide

Coordinate and implement standardization processes and procedures as related to IT purchases and efficiencies.

Follow and comply with all safety policies.

Additional duties as assigned.

 

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/ and or Experience:

Bachelor’s Degree in Information Technology, or closely related field. 
Minimum of 3 years of directly applicable experience in IT and business systems management.

Specialized Knowledge Required Including any required certificates, licenses, and registrations 

Customer/software support experience

Network and PC support experience

Strong Troubleshooting skills for both PC and Mac systems as well as hardware

Must be able to multi-task and have an attention to detail.

Must demonstrate strong organization and project management skills.

Must have the ability to work effectively in a fast-paced environment.

Excellent communication and listening skills.

Proficient with Microsoft Office.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Light lifting (20-25 pounds), office environment

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

Travel: As required for position.

Click here to review our 2020 Benefits Overview

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